Last updated: January 2024
We collect information you provide directly to us when you create an account, place an order, or contact our support team, including your name, email address, shipping address, and payment information. Additionally, we automatically collect certain technical data when you visit our website, such as your IP address, browser type, device information, and pages visited. We do not collect any information regarding the intended use of products beyond what is necessary to fulfill your order.
Your personal information is used to process and fulfill orders, communicate order status and shipping updates, and provide customer support. We may also use your information to improve our website and services, detect and prevent fraud, and comply with legal obligations. We will never sell your personal information to third parties for marketing purposes.
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmissions and secure storage practices. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We regularly review and update our security protocols to address emerging threats.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Essential cookies are required for the website to function properly, including cart and session management. You may disable non-essential cookies through your browser settings, though this may affect certain features of the website.
We share your information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, and analytics providers. These providers are contractually obligated to protect your data and may only use it for the specific services they provide to us. We use privacy-friendly analytics tools that do not track individual users across websites.
You have the right to access, correct, or delete your personal information at any time by contacting us or accessing your account settings. You may also opt out of marketing communications by clicking the unsubscribe link in any email or contacting our support team. Depending on your jurisdiction, you may have additional rights under applicable data protection laws, including the right to data portability and the right to restrict processing.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records and transaction data are retained for a minimum of seven years as required by applicable tax and financial regulations. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the website after any changes constitutes your acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@dialedrx.com. We are committed to resolving any privacy-related issues promptly and transparently.